Privacy Policy

Last Updated: July 25, 2026

Vitalae ("we," "us," or "our") operates the website getvitalae.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the practices described in this policy.

INFORMATION WE COLLECT

Personal Information
When you make a purchase or interact with our site, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through Shopify Payments — we do not store card details)
- Order history

Automatically Collected Information
When you visit our site, we automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
- Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Communicate with you about your account or purchases
- Send promotional emails and offers (you may opt out at any time)
- Improve our website, products, and customer experience
- Prevent fraud and maintain security
- Comply with legal obligations

SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products (e.g., Shopify, shipping carriers, email platforms)
- Analytics providers to help us understand website usage
- Legal authorities if required by law or to protect our rights

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, though disabling cookies may affect site functionality.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. If you request deletion of your data, we will comply within a reasonable timeframe, subject to legal obligations.

YOUR RIGHTS

Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent where applicable

To exercise any of these rights, contact us at support@getvitalae.com.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact us:

Email: support@getvitalae.com
Website: getvitalae.com