Refund Policy

REFUND POLICY

Last Updated: July 25, 2026

We have a 90-day money-back guarantee, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@getvitalae.com. Please note that returns will need to be sent to the address provided by our support team upon approval.

If your return is accepted, we'll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@getvitalae.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will send a replacement or issue a full refund at no additional cost to you.

EXCEPTIONS / NON-RETURNABLE ITEMS

We do not accept returns on gift cards. All Vitalae supplement products are eligible for return under our 90-day money-back guarantee.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

SUBSCRIPTIONS

For subscription orders, you may cancel at any time by contacting us at support@getvitalae.com or through your account dashboard. Cancellation takes effect at the end of your current billing cycle. The 90-day money-back guarantee applies to your first subscription order. Subsequent shipments may be returned within 30 days of delivery.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@getvitalae.com.

Email: support@getvitalae.com
Website: getvitalae.com